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Privacy Policy

Last updated: September 23, 2026  ·  Version 4  ·  Lumisheets LLC

This Privacy Policy describes how Lumisheets ("Lumisheets," "we," "us," or "our") collects, uses, stores, and shares personal information when you visit our website, subscribe to the Lumisheets service, or otherwise interact with us.

Lumisheets provides research resources and shared planning workspaces for members, including counselors, consultants, and parents, and for invited students. We process the account and workspace information needed to provide these features. The information we handle may include student information entered by members or students.

By using our website or subscribing to the service, you confirm that you have read and understood this Privacy Policy.

1. Who We Are

Lumisheets is operated by its co-founders, based in Bangkok, Thailand and Tokyo, Japan. For all data-protection questions and requests, the controller of your personal information is Lumisheets, contactable at hello@lumisheets.net.

We do not currently have a designated Data Protection Officer; please direct all privacy enquiries to the address above.

2. Information We Collect

We collect the minimum information needed to operate your subscription and the website. Specifically:

Information you provide directly

  • Account information: Your name, email address, and (where you provide it) your professional affiliation, country, and city. Collected when you subscribe or contact us.
  • Communications: The contents of any messages you send us by email or through any contact form.

Information collected automatically

  • Usage and device information: When you visit our website, our hosting provider Squarespace automatically records standard server log information — including IP address, browser type, pages visited, referring URL, and timestamps. This is used for security, fraud prevention, and basic analytics.
  • Cookies: Our website uses cookies and similar technologies for essential functionality and aggregate analytics. See Section 9 below.

Information collected through third parties

  • Payment information: Payments are processed by our payment processor. When you subscribe, you provide your payment details directly to our payment processor. Lumisheets does not see, store, or have access to your full card number, bank account number, or other payment credentials. Our payment processor shares with us only the information needed to manage your subscription (name, email, billing country, last four digits of card, and transaction status).
  • Account and access information: We use Outseta to manage member and student accounts, sign-in, invitations, and subscriptions. We process names, email addresses, account identifiers, and account/subscription status.

Workspace information: Members and students may provide student names, grade levels, interests, academic information, saved opportunities, next steps and deadlines, shared messages, and Road to College inputs and generated profiles. Members may also save private notes. Information marked as private counselor notes is kept separate from the student’s shared workspace.

Optional Google Calendar connection: If you choose to connect Google Calendar, we receive authorization tokens that let Lumisheets create and manage a separate calendar for your Lumisheets events. We store the refresh token encrypted so syncing can continue when you are away. We do not request access to your existing personal calendars or Gmail.

We do not sell personal information or use Google Calendar data for advertising.

3. How We Use Your Information

We use personal information for the following purposes, and only these purposes:

  • To provide the Service: Managing accounts and subscriptions; protecting access to the library; operating authorized shared workspaces; saving student profiles, notes, messages, opportunities, and next steps; generating and saving Road to College outputs; and sending service notifications. If you choose to connect Google Calendar, we also synchronize dated next steps and confirmed program deadlines to your separate Lumisheets calendar.
  • To process payments: Via our payment processor; to issue receipts and invoices; to handle refunds.
  • To communicate with you: Service emails (subscription confirmations, payment receipts, content-update notifications, security alerts) and occasional product updates from the co-founders.
  • To improve the Service: Reviewing aggregate, non-identifying usage patterns to understand what is and is not useful.
  • To comply with law and protect rights: Responding to lawful requests, enforcing our Terms of Service, and preventing fraud.

Legal bases (for users in the EU, UK, and similar jurisdictions)

  • Performance of a contract — for providing the service you have paid for.
  • Legitimate interests — for security, fraud prevention, basic analytics, and product-improvement communications.
  • Legal obligation — for tax records and responding to lawful requests.
  • Consent — where required for non-essential cookies or any future marketing emails to non-customers; you may withdraw consent at any time.

4. Who We Share Your Information With

We do not sell your personal information. We do not share it with third parties for their own marketing purposes. We share information only with the limited set of service providers needed to operate the service:

  • Payment processor: Receives the information needed to process your payment, including name, email, billing country, and transaction details. Lumisheets does not see, store, or have access to your full card number or bank account number.
  • Outseta (accounts and subscriptions): Provides authentication, account management, invitations, and subscription services.
  • Cloudflare (application hosting and storage): Hosts Lumisheets’ application services and stores account-linked workspace information and encrypted integration credentials.
  • Google (optional calendar integration and service email): When you connect Google Calendar or choose Add to Google Calendar, Google receives the event information you choose to share, including the student name, next-step or program title, due date, and a link back to the workspace. Automatic syncing does not include private counselor notes, message bodies, or undated Road to College guidance. Our email delivery service also processes recipients’ email addresses and the contents of service emails.
  • Squarespace (website hosting): Hosts the website and processes associated server-log information.
  • Authorized workspace participants: Shared workspace information is available to the member and student accounts authorized for that workspace. Private counselor notes are not shown in the student workspace.

Google API data: Lumisheets’ use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements. We use calendar authorization only to provide the calendar features a person chooses. We do not use Google API data to train generalized AI models.

We may also disclose information when required by law, to enforce our Terms of Service, to protect our rights or those of others, or in connection with a sale, merger, or transfer of the business (in which case the acquirer would be bound by this Privacy Policy or a substantially equivalent one).

5. International Data Transfers

Lumisheets is operated from Thailand and Japan. Our service providers (Google, Squarespace, Outseta, Cloudflare) are based primarily in the United States. As a result, your personal information will be transferred to and processed in countries outside the European Economic Area, the United Kingdom, and other jurisdictions whose data-protection laws may differ from your own.

Where personal information is transferred internationally, we rely on the safeguards offered by each service provider — including Standard Contractual Clauses (where applicable), adequacy decisions, or equivalent legal mechanisms. You can review each provider's transfer mechanisms via the links in Section 4 above.

6. How Long We Keep Your Information

We retain your personal information only for as long as needed for the purposes described in this Policy:

  • Active subscribers: For the duration of your subscription.
  • Cancelled subscribers: Up to twenty-four (24) months after cancellation, for accounting, tax, support continuity, and to honour reactivation requests. You may request earlier deletion at any time — see Section 7.
  • Transactional records: Payment and tax records are retained for the period required by applicable accounting and tax law (typically seven years).
  • Server logs and analytics: Squarespace retains server logs per its own retention schedule (typically not longer than 13 months in identifiable form).

You may disconnect Google Calendar from Account at any time. This stops synchronization, revokes Lumisheets’ Google authorization, and removes our stored calendar credentials. Existing calendar events remain in your Google account; you can remove those copies in Google Calendar. Copies added manually or downloaded as calendar files are controlled by you and are not automatically updated or removed by Lumisheets.

Permanent account deletion removes the account’s saved work and starts cleanup of its integration credentials. A connected student login is also deleted if it has no other active member connection or independent membership. Students with another active connection or membership retain their other authorized workspaces. Payment and accounting records may be retained separately as described in this policy.

7. Your Rights

Subject to applicable law, you have the following rights regarding your personal information. To exercise any of them, email us at hello@lumisheets.net. We will respond within thirty (30) days.

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask us to correct inaccurate or incomplete information.
  • Deletion: Ask us to delete your personal information, subject to limitations where we are required to keep it for legal or accounting reasons.
  • Portability: Receive a machine-readable copy of the information you provided to us.
  • Objection and restriction: Object to or request restriction of certain processing, including processing based on legitimate interests.
  • Withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior lawful processing.
  • Complain: Lodge a complaint with your local data-protection authority if you believe we have mishandled your information.

Additional rights for California residents (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act and the California Privacy Rights Act, including the right to know the categories of personal information we collect and share, the right to delete, the right to correct, and the right to opt out of any sale or sharing of personal information.

We do not sell your personal information, and we do not share it for cross-context behavioural advertising. California residents may exercise their rights by emailing us at hello@lumisheets.net. We will not discriminate against you for exercising any privacy right.

8. Security

Account access is provided through Outseta; the website is hosted by Squarespace; application services and workspace data are hosted by Cloudflare. Google Calendar integration credentials are encrypted before storage. Access to shared workspaces is checked on the server. Optional calendar events are stored by Google in the calendar you authorize.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your information, we cannot guarantee absolute security. In the event of a personal-data breach affecting you, we will notify you and the relevant authorities as required by applicable law.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies provided by Squarespace. These include:

  • Strictly necessary cookies: Required for the website to function (e.g., session management, security). These cannot be disabled.
  • Analytics cookies: Squarespace's built-in analytics measure aggregate traffic patterns. These do not identify you individually.

We do not use cookies for third-party advertising, retargeting, or social-media tracking. Where required by law, our website displays a cookie banner allowing you to manage non-essential cookie preferences.

You can disable cookies entirely through your browser settings; some site features may not function correctly if you do.

10. Children's Privacy

Lumisheets includes invited student accounts and may process information about students who are minors. A counselor, consultant, parent, or other member who enters student information or invites a student must have the authority to do so and obtain any permissions required for that use. Where parental or guardian consent is required, it must be obtained before the student uses the service or their information is submitted. Contact hello@lumisheets.net about student privacy, unauthorized invitations, or requests to remove information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of the document indicates when it was most recently revised. For material changes, we will notify active subscribers by email at least thirty (30) days before the changes take effect. Continued use of the service after the effective date constitutes acceptance of the revised Policy.

12. Contact Us

Privacy questions, data-rights requests, or complaints: hello@lumisheets.net

General enquiries: hello@lumisheets.net

Lumisheets LLC is a Wyoming limited liability company operated by its co-founders, based in Bangkok, Thailand and Tokyo, Japan.

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